Customer Service
Here at Roomflooring.com we want you to have the easiest experience finding and buying your floor. We want you to know that we are always here to answer your flooring questions.
- How do I get a quote?
- How do I order samples?
- What if I have a question?
- How do I order online on Roomflooring.com?
- How long will my order take?
- Credit Card Security Information
- Privacy Statement
The easiest way to get a quote is to email us.
To order samples click here. This will provide you will all of the necessary information to order your samples.
Any questions no matter how big or small please email us.
Ordering online with Roomflooring.com is easy. Once you have found the flooring items that you want, insert the quantity you need and simply click the "Add to Cart" button. This button can be found on any item's detail page, at the bottom of the description. When you have finished adding items to your Shopping Cart, click either "View Basket" or "Secure Checkout." By going to "View Basket" you can see your choices and can modify them. You can change quantities or delete items here. Be sure to click the "Update" button at the bottom of your list of Shopping Cart items to confirm any changes.
Click the Continue Shopping button at any time if you have more items you wish to buy.
If you are ready to buy, click "Secure Checkout." By going to "Secure Checkout" you have confirmed that the items in your shopping cart are those that you want to buy. Then follow the instructions, entering shipping, and billing information. You will receive a confirmation of your order shortly after.
The standard shipping time for orders shipped via UPS ground is 5-10 days. Large items such as hardwood flooring or stone are shipped via common carrier (trucking company) and may take up to 14 days to arrive.
Roomflooring.com Credit Card Security Information:
We accept Visa, MasterCard, Discover, American Express, and check cards or ATM cards, as long as they are connected with one of the major credit card companies listed above.
You can safely enter your entire credit card number via our secure server, which encrypts all submitted information. If you prefer, you may call us to place the order so your credit card number will not be transmitted over the internet.
Roomflooring.com Safe Shopping Guarantee:
The Roomflooring.com Safe Shopping Guarantee protects you while you shop at Roomflooring.com, so that you never have to worry about credit card safety. We guarantee that every transaction you make at Roomflooring.com will be safe. This
means you pay nothing if unauthorized charges are made to your card as a result of shopping at Roomflooring.com.
Guarantee Details:
Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50 of fraudulent charges. If your bank does hold you liable for any of this $50, Roomflooring.com will cover the entire liability for you, up to the full $50. Roomflooring.com will cover this liability only if the unauthorized use of your credit card resulted through no fault of your own from purchases made at Roomflooring.com while using the secure server.
In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
roomfloorings.com knows that you care how your personal information is used and shared, therefore we do not share ANY of your information with outside agencies. Please read the following notice about our privacy policy. By visiting Roomflooring.com, you are accepting the practices described in this Privacy Notice.
What type of information does Roomflooring.com collect?
In order to supply our customers with the flooring information they request we need some personal information. For ordering purposes names, phone numbers, email addresses, home addresses, and credit card information are all required.
What do we do with this information?
It is our strict policy to keep your information private and secure. We do not share this information with anyone and only keep it for our purposes. We do not rent, sell, give or lend your information to anyone. We will not contact you by phone unless you request that we do.
How do we keep your information safe?
Our secure server software (SSL) encrypts all information you input before it is sent to us. All of the customer data we collect is protected against unauthorized access.
By using this website, Roomflooring.com, you are consenting to the above Privacy Notice.
